Customer profile & contact choices
Profile creation is optional after platform identity sign-in. We store your name, identity email, phone and calling country, country, city and interests for service delivery. Email, WhatsApp and SMS marketing choices are separate, off by default and revocable. An enquiry or chat does not grant marketing permission. Deleting a profile deletes its consent history; project and support records are separate and deletion can be requested from the team. Phone format is checked; SMS verification is not configured.
APSA assistant
APSA answers using published company information. An AI provider processes your message and relevant public website excerpts, with contact information minimised in that context. Conversations and any contact information you provide are stored in a private support desk for team follow-up. The assistant cannot access private customer files. You may request correction or deletion by contacting the company. Our team confirms pricing, availability and requests.
Information you provide
The enquiry form collects your name, email and phone number, together with any organisation, location, service, budget, timing, project description and files you choose to provide. This information is used to assess the enquiry, contact you and manage follow-up.
Enquiries and files
Following a successful submission, enquiry details are stored in the website system and files in private storage. Access is restricted to authorised administrators. The system retains a reference, timestamps, enquiry status and follow-up notes.
Drafts on your device
Before submission, your text and attachments save automatically in this device’s browser. The draft is not sent to the company until you submit. You can clear it in the form or browser settings; it is also cleared after successful submission. Language and appearance preferences are stored locally.
Notifications and external services
When email delivery is enabled, contact details are used for an administration notification and an acknowledgement, status updates and customer-facing messages to you. Internal notes stay private. Support notifications go to the company mailbox; visitors with an optional email receive team replies when sending is configured. Files remain accessible through the private administration system. WhatsApp, Facebook, Instagram and platform links lead to external services with their own policies.
Protection and abuse prevention
The website validates fields and file types and limits repeated submissions. A temporary fingerprint derived from the connection address is used for rate limiting. Private enquiry files are not shown in the public project gallery.
Correction, deletion and enquiries
You may request correction or deletion, or ask about retention, at info@apsa.sa, quoting the enquiry reference where available. Administration reviews the request and any retention requirements associated with correspondence or the project.
Guest conversation and sign-in
Visitors may send 5 messages before signing in. A random secure cookie counts guest messages for up to 30 days, and browser session storage retains the conversation reference across sign-in. Messages are stored in the private support desk; continued conversations are linked to the signed-in account. Avoid confidential information. Contact info@apsa.sa for correction or deletion.